Description
A Terms and Conditions Agreement (T&C) is a foundational legal document that outlines the rules, rights, responsibilities, and limitations that users must agree to when accessing or using a website, app, digital product, or service. Also known as Terms of Service or Terms of Use, this contract establishes a formal relationship between the business and its users, protecting both parties and setting clear expectations for behavior and liability.
Typical contents of a T&C include user eligibility, account requirements, payment terms (if applicable), prohibited activities, content ownership, intellectual property rights, disclaimers of liability, limitation of damages, termination rights, and governing law. For e-commerce platforms or subscription services, it may also cover shipping policies, refund terms, and service-level expectations.
This agreement is particularly critical in reducing legal risk, especially in the event of misuse, disputes, or litigation. It gives the business the authority to suspend or terminate users who violate policies, provides legal backing for enforcing acceptable use, and often includes arbitration clauses to manage disputes.
For digital platforms and SaaS businesses, a properly structured T&C helps maintain platform integrity, uphold user trust, and ensure regulatory compliance. While not legally required in all jurisdictions, it is strongly recommended and often expected by users.
Ultimately, a Terms and Conditions Agreement is more than a legal formality—it is a crucial part of responsible digital operations and business governance.
Ayuba –
This Terms and Conditions template helped us launch confidently. It clearly outlines user responsibilities and protects our platform from potential disputes.
Abibat –
The document gave my business a more credible and trustworthy presence. I appreciated the attention to detail, especially around payment terms and user conduct.
Angela –
I recommend this to all my clients. It’s legally sound, adaptable across industries, and helps set boundaries right from the start—essential for any online business.
Eniola –
We used this agreement in our app to define acceptable use and limit liability. It was quick to implement and gave our legal team minimal edits to make.
Fati –
Exactly what I needed to set expectations with my students. It covers refund policies, content usage, and liability—all in language that’s easy to understand.